Privacy policy

This notice explains how ElnoviQ Technologies handles personal information in BilviQ, including the website, restaurant dashboard, QR ordering and print bridges.

Information and purposes

• Account and staff details. We use names, email addresses, phone numbers, restaurant details, role assignments and sign-in information to create accounts, verify access and support the service.
• Orders and billing. We process table sessions, order items, receipts, payment methods, amounts and references to run service, produce reports and support reconciliation. Restaurant subscription requests may include a UPI reference.
• Enquiries and diagnostics. We use the information you submit to respond and verify requests. Hosting and application logs may include technical request information used for troubleshooting and security.

Who can access it

Restaurant records are used by authorised restaurant staff. ElnoviQ and its hosting, database, email and media-storage providers process information where needed to operate or support BilviQ. Public menus and other information a restaurant publishes can be viewed by visitors. Providers may process data in locations where their services operate.

Retention

We retain information as needed to provide the service, resolve disputes, maintain backups and meet applicable recordkeeping obligations. Retention can vary by record type. Deletion requests are reviewed for legal and operational retention requirements.

Requests and grievances

Use Contact BilviQ to ask about access, correction, withdrawal of consent where applicable, or to raise a grievance. Use Data deletion for erasure or account closure. We may verify your identity and authority. If your request concerns a restaurant’s records, that restaurant may need to handle or authorise it.

See Cookies and local storage for browser and device storage information.